How to Change Careers from BPO to IT –
Step-by-Step Guide
From Calls to Code – Your IT Career Starts Here
Shifting from a BPO (Business Process Outsourcing) career to an IT (Information Technology) role may seem challenging, but it’s far from impossible. Many professionals from customer service, technical support, and operations have successfully transitioned into high-paying IT jobs. The key lies in identifying transferable skills, reskilling with the right training, and strategically planning your move.
If you’re currently in the BPO sector and dreaming of a future in IT, this guide will walk you through step-by-step strategies to make the switch confidently and efficiently.
Table of Contents
Understand Why You Want to Switch
Before jumping into IT, you must clarify your reasons for the transition.
Are you seeking better salary growth?
Do you want more technical responsibilities?
Are you interested in emerging technologies like Cloud, AI, or DevOps?
Your motivation will guide your career path selection—for example, moving into software development, cloud engineering, cybersecurity, or data analytics.
Identify Transferable Skills from BPO to IT
You may think your BPO experience is irrelevant to IT, but you already have valuable skills:
Problem-Solving & Communication – Crucial for IT support and client handling.
Time Management – Helps in IT project delivery.
Basic Tech Knowledge – If you’ve worked in tech support or handled CRM tools.
By highlighting these skills, you can create a resume that aligns with IT job descriptions.
Choose the Right IT Career Path
IT is a vast industry, so you must choose a domain that matches your interests, skills, and learning capacity. Popular beginner-friendly IT career options include:
Software Development – For those interested in coding.
Cloud Computing – AWS, Azure, or Google Cloud roles.
Cybersecurity – For those passionate about securing systems.
Data Analysis – For analytical thinkers.
DevOps & Automation – For those interested in system integration and deployment.
If you’re unsure, the best software training institute in Chennai can guide you with career counseling sessions.
Upskill with Industry-Relevant Courses
Self-learning through free resources can help, but structured training will accelerate your career change. Look for:
Hands-On Practical Learning – Instead of purely theory-based classes.
Project Work & Portfolio Building – To show recruiters your skills.
Placement Assistance – To help you enter the industry quickly.
For example, Trendnologies, considered the best software training institute in Chennai, offers cloud computing, full-stack development, DevOps, and cybersecurity courses designed for career changers.
Build a Strong Technical Foundation
Before applying for jobs, ensure you have practical knowledge:
Learn programming basics (Python, Java, or JavaScript).
Understand databases (MySQL, MongoDB).
Explore cloud platforms (AWS, Azure).
Learn IT tools like Git, Jenkins, Docker (for DevOps).
Work on Real-World Projects
Employers value practical skills over just certificates.
Contribute to GitHub projects.
Create your own mini IT projects (like a web app or automated script).
Build a portfolio website to showcase your work.
Tailor Your Resume for IT Roles
Your resume should highlight technical skills and relevant projects rather than just BPO experience.
Instead of saying: “Handled customer calls and resolved queries”.
Say: “Worked with CRM software and resolved 90% of technical support tickets using troubleshooting workflows.”
Gain Internship or Freelance Experience
Even if you’re switching careers, entry-level IT internships or freelance gigs can help you gain experience without waiting for a full-time role.
Network with IT Professionals
Join LinkedIn tech groups, attend IT meetups, and connect with mentors who can recommend you for IT openings.
Prepare for IT Interviews
IT interviews often test:
Technical Knowledge – Based on the role you apply for.
Problem-Solving Skills – Logical reasoning and coding challenges.
Scenario-Based Questions – How you would handle real-time technical issues.
Practice mock interviews and technical tests before applying.
FAQs – How to Change Careers from BPO to IT – Step-by-Step Guide
Yes. With proper training in IT tools, coding, or cloud technologies, you can transition without a degree in computer science.
Typically, 3–6 months of focused training and portfolio building is enough to apply for entry-level IT jobs.
Courses like Cloud Computing, Full Stack Development, and Data Analytics are beginner-friendly and in demand.
Yes. Strong communication, problem-solving, and customer service skills are valuable in many IT roles.
Certifications help, but practical projects and skills are essential for securing an IT job.
No. Fields like cloud administration, cybersecurity, and IT support require minimal coding.
It varies, but entry-level IT roles can start between ₹3.5–5 LPA, depending on skills and certifications.
Not necessarily. Many professionals upskill while working and switch after completing training.
Yes, institutes like the best software training institute in Chennai provide placement support.
By showcasing project work, GitHub contributions, and certifications in your resume.
Conclusion
Switching from BPO to IT is achievable if you commit to reskilling and strategically plan your transition. Choose a career path you’re passionate about, invest in industry-focused training, and build a portfolio that proves your abilities.
If you’re serious about your career change, enrolling in the best software training institute in Chennai can help you gain hands-on skills, career guidance, and placement support—ensuring you enter the IT industry with confidence.