Top 20 Salesforce Administrator With Lightning Interview Questions and Answers

A Salesforce Administrator with Lightning is responsible for managing and configuring Salesforce’s Lightning platform to ensure smooth business operations. The administrator oversees user setup, security protocols, system customization, and optimization of workflows, reports, and dashboards. The focus is on using the Lightning Experience, a modern interface introduced by Salesforce, offering enhanced productivity and intuitive tools.

Key responsibilities include maintaining data quality, managing app security, customizing objects, fields, and page layouts, automating business processes, creating complex reports, and implementing Salesforce’s latest features. Admins need to stay updated with Salesforce’s three annual releases, ensuring that their organization leverages the newest tools and functionality.

1. What is Salesforce Lightning?

Salesforce Lightning is a component-based framework for app development from Salesforce. It includes the Lightning Experience, a modern user interface, and Lightning App Builder for customizing pages.

2. How is Salesforce Classic different from Lightning?

Salesforce Lightning offers a more modern, efficient interface, faster navigation, enhanced analytics through Einstein AI, and productivity tools not available in Classic.

3. What are Lightning Components?

Lightning Components are reusable blocks of code that can be used to build responsive applications for mobile and desktop platforms.

4. Explain Lightning App Builder.

Lightning App Builder is a drag-and-drop tool that allows admins to create custom Lightning pages using standard and custom components.

5. What are profiles in Salesforce?

Profiles define the permissions and access settings for users, including object-level permissions, field-level security, and layout visibility.

6. How do you manage user access in Salesforce?

User access is managed through profiles, permission sets, roles, and sharing rules, ensuring users have the right access based on their responsibilities.

7. What is a Permission Set in Salesforce?

Permission Sets grant additional permissions to users on top of their profile settings, allowing flexibility without changing profiles.

8.How does the Salesforce sharing model work?

Salesforce’s sharing model allows for data visibility control using OWD (Org-Wide Defaults), Role Hierarchies, Sharing Rules, and Manual Sharing.

9. What is the difference between a role and a profile?

A profile controls what users can do (permissions), while a role controls what users can see (data access via the role hierarchy).

10. Explain Process Builder and its use.

Process Builder is a workflow automation tool that allows admins to automate business processes such as record updates, email notifications, and more without coding.

11. What is Salesforce Flow, and how does it differ from Process Builder?

Salesforce Flow is a more powerful automation tool than Process Builder, capable of handling complex logic, user interactions, and multi-step processes.

12. How do you create a Lightning Record Page?

A Lightning Record Page can be created using the Lightning App Builder by selecting components to customize the layout and visibility of information on the page.

13. What is a Validation Rule in Salesforce?

A Validation Rule ensures that data entered into a record meets certain conditions before saving, improving data quality.

14. How do you schedule a report in Salesforce?

Reports can be scheduled by selecting the "Schedule Future Runs" option, setting the frequency, and determining the recipient list for email delivery.

15. What is Data Loader?

Data Loader is a client application for importing, exporting, updating, and deleting large volumes of data in Salesforce.

16. Explain the difference between Workflow Rules and Process Builder.

Workflow Rules can only perform four actions (field update, email alert, task creation, and outbound message), while Process Builder offers more flexibility and multiple actions per trigger.

17. What are Dynamic Forms in Lightning?

Dynamic Forms allow admins to customize fields and sections on a Lightning record page based on user roles or record criteria.

18. What is the Lightning Experience Transition Assistant?

This tool helps admins plan and manage the switch from Salesforce Classic to Lightning Experience by assessing readiness and guiding through the transition process.

19. What are Global Actions in Salesforce?

Global Actions allow users to quickly perform actions such as creating new records or logging calls from anywhere in Salesforce, enhancing productivity.

20. How do you ensure data security in Salesforce?

Data security is managed through profiles, field-level security, sharing rules, role hierarchy, encryption, and two-factor authentication (2FA).

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